Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt for further instructions.
How to Initiate a Return
To start a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please note that returns must be requested via email only; we do not accept returns initiated through other channels.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we provide a prepaid return label, the cost of return shipping will be deducted from your refund.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary based on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item without delays. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items are non-returnable, including but not limited to personalized items, gift cards, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns that do not comply with our policy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we are here to assist you with any issues related to your order.